Our goal is to offer you the best condition available in pre-owned watches. We understand it’s difficult to buy without personally examining a watch, so we take great care in selecting the watches we offer. Our wish is to be known for selling watches in the finest condition, therefore your satisfaction is our top priority. All watches are sold in good running order and mechanically sound. Full refund given when watches are returned undamaged and unworn, shipped within 3 business days of receipt. Shipping charges are non-refundable. Client is responsible for return shipping and insurance. If there’s a problem with the watch, we are happy to offer a refund (less shipping cost) on the return of any watch purchase within 3 business days of the date you receive your watch. To make the return process smooth, we ask that you follow these guidelines: The product must be in original and unworn condition with all original packaging materials, unmarked warranty cards, and instruction booklets. Before returning an item, please contact us via phone or e-mail to notify us of the return so we can give you the return shipping instructions. The customer will be responsible for shipping to watcheslikenew.com in a secure package via insured carrier.